Terms and Conditions

Sales Policies & Inspection Period

All sales are final as funds go directly towards casting and shipping and handling costs.

Please inspect your horse as soon as possible upon receipt. All castings will be inspected before shipping, but if you happen to detect flaws in yours that are beyond the standard seam lines, minor pinholes, flashing material expected from the casting process, please email me at qequinedesigns@gmail.com to let me know. You have a 5-day inspection period upon delivery confirmation to check for breaks from transit during which time you may return a casting for a replacement. 

• Notify me about the damage and provide photos that show the damage clearly. Prompt notification of damage/flaws will ensure your purchase is replaced. I will not offer replacements after the 5-day inspection period has lapsed. 
• The damaged model must be shipped back to me within 14 days of notifying me of the damage.
• The model must be packed in the same manner that it was shipped. 
• The model must be sent back insured for its full value. I cannot be held responsible for horses breaking en route to me if they are uninsured.
• The customer pays all fees for return shipping. The seller pays shipping for the replacement. 
• The replacement will be shipped after I have received the returned damaged item in the condition you received it. 
• Once I have received the item, in the condition it was shipped to the customer, I will issue a refund in the amount of the original price within 14 days.
• If replacement castings are no longer available, particularly if we’ve reached the end of the edition and/or lifespan of the mold, I will issue a refund upon my receipt of the damaged item. 

Shipping

All models are shipped via USPS priority with tracking. Insurance is strongly advised for all items, as these are one-of-a-kind art pieces. Insurance is mandatory on items over $500.  A NOTE TO INTERNATIONAL CUSTOMERS: The customs value must be correct on the customs form. International buyers are responsible for any duty/taxes/charges and are not included in the shipping. Inability to pay or afford your country’s duty/taxes/charges is not a warranted refund. If you refuse the model and it is returned to me, you will not receive a refund. If this is your first international purchase, please familiarize yourself with your country’s duty/taxes/charges before purchasing.

It is the responsibility of the buyer to alert us if your item needs to be sent to a new or different address. All items automatically ship to the address noted/associated with initial payment for that item. If you do not let us know you have moved and your item is lost, undelivered or not forwarded to the new location, the buyer is not entitled to a refund or replacement. Any warranted refunds will not include the initial shipping charges.

Copyright and Visual Rights Artist Act (VARA)

• Unpainted copies are provided for the customer or an artist of their choosing to complete as they desire in reference to all finishing work to include modification or alteration of the sculpture itself. 
• However, the sculpting artist, Carolyn Moir, retains all reproduction copyrights of the sculptural aspects, expressly including any/all derivative works. 
• No reproduction, in whole or in part, of any of my work is allowed.